Off-site reception & emergency-response providers in Kobe City

Frequently asked questions

What is the emergency-response (駆けつけ) / arrival-time requirement for minpaku and 簡易宿所 in Kobe City?

Source-checked (as of 2026-06-07): in Kobe City, within 30分（おおむね・民泊）, per the official source — this is not a requirement set by kakenavi. See the source for details and the latest information.

Is an off-site reception desk (施設外玄関帳場) allowed in Kobe City?

Verified: in Kobe City, off-site reception is “Allowed” per the official source. See the source for the exact conditions.

Which lodging frameworks operate in Kobe City?

Frameworks commonly operating in Kobe City (for reference): Ryokan Business — Simple Lodging (簡易宿所)、Housing Accommodation Business — Minpaku (民泊). Actual applicability varies by property and conditions — confirm with the relevant 自治体.

Source: https://www.city.kobe.lg.jp/documents/48861/20260309154747.pdf

Key terms & how to read the regulations

kakenavi is a directory that shows each municipality’s published requirements with their source and verification status (verified / unverified). Actual applicability varies by property, framework and timing. Always confirm with the relevant 自治体 / official sources before making operating decisions.

Off-site reception desk (施設外玄関帳場)

A reception point set up away from the lodging itself, for identity checks and key handover. It may also require the ability to reach the property within a set time.

Emergency response (駆けつけ)

The capability to reach the property quickly to handle emergencies or trouble. Often required for owner-absent minpaku and 簡易宿所 (the arrival time/distance standard varies by municipality).

Housing-accommodation management (住宅宿泊管理業)

A registered operator entrusted with managing owner-absent minpaku under the Housing Accommodation Business Act. Registration numbers look like “国土交通大臣（◯）第◯号”. Individuals can register too.