Guide to off-site reception (玄関帳場), emergency response (駆けつけ) & lodging management
How 旅館業 (簡易宿所), 特区民泊, and the Housing Accommodation Business Act (minpaku) differ — and how off-site reception / emergency-response requirements work and where to find a provider.
The three operating frameworks
The frameworks most relevant to minpaku and small lodgings — what kakenavi covers — are mainly these three. Whether an off-site reception desk / emergency-response arrangement is needed, and to what standard, depends on the framework and the municipality.
旅館業 簡易宿所
A permit under the Hotel Business Act. Year-round operation. Whether a front desk (玄関帳場) is required depends on the municipality's ordinance; where it is, an off-site desk + responder arrangement may be allowed under set conditions.
特区民泊
Certified per facility within a National Strategic Special Zone, with a minimum-stay condition — available only in municipalities that run 特区民泊 (e.g. Ōta, Osaka City).
Housing Accommodation Business Act
Notification-based (M-number). Capped at 180 nights/year. Owner-absent cases (Art. 11) generally require delegation to a registered 住宅宿泊管理業者 (except e.g. where the notifier is itself a registered manager).
Off-site reception & emergency response
For owner-absent minpaku and small 簡易宿所, instead of a staffed on-site desk you may be allowed to handle identity checks and key handover at an off-site reception desk, as long as a responder can reach the property quickly in an emergency.
The arrival time/distance standard varies by municipality (public health centre). We show a source and verification date only where confirmed, and label the rest “Unverified.” Always check the current figure against the official source.
- ・Kyoto City (confirmed 2026-06-02): small / owner-absent facilities station a responder within ~10 min (800m walking distance) during stays; an off-site desk must also meet the same distance + continuous-monitoring conditions — Kyoto details & source →
- ・Ōta City (特区民泊, effective 1 Apr 2026): a 24/7 capability to reach the property on foot — without public transport — within roughly 10 minutes — Ōta details & source →
License & registration numbers
The 住宅宿泊管理業者 registration number (国土交通大臣（NN）第○号 — the number may include letters) belongs to the management business (account-level). The M-number (届出), 旅館業 permit, and 特区 certification numbers belong to each facility (per location). The listing form keeps them separate accordingly.
Who can use kakenavi
- Operators: find off-site-reception / emergency-response / management providers by area and framework.
- Providers: list your coverage, services and locations for free.
- Individuals: people who offer emergency response only for minpaku can list too (type “Individual”, service “Emergency response only”). An emergency-response-only service is not a substitute for the management delegation that owner-absent operation requires.
Browse by area
Each municipality page shows that area's requirements and providers.
東京都
FAQ
What is an off-site reception desk (施設外玄関帳場)?
A reception point located away from the property. For owner-absent minpaku and small 簡易宿所, an off-site desk can handle identity checks and key handover in place of an on-site front desk, provided a responder can reach the property quickly in an emergency. Whether this is allowed, and the exact conditions, vary by municipality.
Is the “within N minutes” response rule the same nationwide?
No. The arrival time/distance standard is set by each municipality (public health centre) and differs. We show a source and verification date only for municipalities we have confirmed, and label the rest “Unverified.” Always confirm the current figure with the official source.
Can an individual (not a company) list as an emergency-response provider?
Yes. Not only companies — individuals who provide emergency response (駆けつけ) only, for minpaku, can request a listing too. Choose “Individual” for type and “Emergency response only” under services. Note: an individual emergency-response-only service is not, by itself, a substitute for the management delegation that owner-absent operation requires — confirm the roles and contract structure yourself.
Is listing free? Is there a review?
Listing is free. Each request is reviewed before it goes live (it shows as “pending review” until then).
Is the 住宅宿泊管理業者 registration number different from the notification (M) number?
Yes. The 住宅宿泊管理業者 registration number (国土交通大臣（NN）第○号 — the number may include letters) belongs to the management business (account-level). The M-number (届出), 旅館業 permit, and 特区 certification numbers belong to each facility (per location).
This page is a general explainer, not legal advice. kakenavi is not an official source and does not set or enforce these requirements. Always confirm specific requirements, figures and the latest amendments with each municipality / the relevant ministry. We show regulatory values with their source and check date, and label unverified ones “Unverified.”